Dr Andrew Campbell-Lloyd and/or his staff may request, record and retain personal details and information, some of which may be sensitive in nature. This is done to ensure the provision of safe and appropriate health care, however, in collecting such information, we are bound by the Australian Privacy Principles (AAP1-13).
The Privacy Act 1988 regulates how all private sector health service providers handle your information. According to the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which replaces The Privacy Act of 1988, there are 13 principles by which we are bound.
This document constitutes a summary of the ways in which we use your information. It is important that you understand how we use your information, especially as it relates to sensitive information including confidential disclosures, images, results and details of treatment (APP1).
We require that you provide consent for us to collect and retain your personal information (APP5) as part of our commitment to your care. Provision of your personal information and engagement with us for medical services is taken as consent to the collection and retention of your data. We are legally obliged to retain any collected data relating to the provision of medical care. Clinical files, once created, cannot be deleted. Your sensitive information will only be collected where necessary to allow us to provide the appropriate level of care.
The information we collect includes (APP3):
1) Your personal details such as your name, address, date of birth, contact details (phone and email), Medicare number and private health insurance details. We do not store any details (such as credit card numbers) relating to the method of payment in a way that allows those details to be read.
2) Your medical history, previous surgery, current medications, details of other health care providers, family history, and possibly details of your social behaviours and interactions. During your consultation and treatment, various details of physical examination including height and weight, as well as specific measurements of the body area of concern (eg. the breast) will be recorded.
3) Correspondence to and from other health care professionals including referral letters, pathology and radiology results will be stored. The content of any correspondence received from external providers is subject to the privacy policies of those providers.
4) Clinical photographs will be taken following your consent. These photographs will be stored securely as part of your medical record and will be used for reference during your treatment.
Please note the following:
5) The information we collect is stored as part of your electronic record on our practice management system. We do not keep paper records. All paper-based information is scanned and stored electronically, and physical copies are securely destroyed. Access to this electronic system is protected by passwords and 2FA available only to Dr Campbell-Lloyd and his staff, and this information cannot be accessed by any external agency. We maintain (cloud) backups of this electronic data in secure off-site Australian locations, which are similarly protected (APP11).
6) Unless you have expressly requested otherwise, correspondence to the referring doctor will be entered into including a summary of your presenting condition, treatment plan/outcome and pathology or radiology results. We will not disclose your personal information to other parties without your consent (APP7) except as outlined below.
7) It is your right to at any time view your records (APP12) and if necessary to correct any information which may be inaccurate (APP10 & 13). You have a right to request copies of your records at any time.
8) It is your right to assume a pseudonym or not use your real name, however, to access Medicare benefits your true identity must be provided (APP2).
The fees charged by Dr Andrew Campbell-Lloyd are proportional to the nature and complexity of Plastic Surgery and may be dependent on the time required for your consultation or surgery.
You will be responsible for costs relating to:
CONSULTATIONS:
Consultation fees are charged prior to service provision.
From June 1st 2023, all cosmetic consultations (in-person and telehealth) will require prepayment at least 48 hours before the scheduled appointment time. If payment is not received, or if we cannot contact you, we will cancel your appointment (and notify you in writing) to allow another patient on our waiting list to be brought forward.
Where the consultation is provided based on a referral by another medical practitioner, you may be entitled to a rebate of the MBS fee for this service. Consultations without a referral will not attract a Medicare rebate. Consultations for purely cosmetic procedures will not attract a Medicare rebate, even if a referral is provided. We will do our best to advise you correctly regarding the applicability of rebates. Applicability of rebates may only be determined following your consultation as this will be based on the content of your discussion with Dr Campbell-Lloyd.
SURGERY:
You will have an out-of-pocket fee payable for any surgical procedure. If the procedure/s performed is/are not listed within the Medicare Benefits Schedule (MBS), the entire cost of the procedure/s (including all of the listed costs above) must be paid for by you. If an item number is not applicable, your Private Health Insurance will not cover any portion of the costs of surgery.
Where an item number applies (to the whole procedure or part thereof), you will be reimbursed 75% of the MBS fee for the item number-bearing component of the procedure only, by Medicare. If you have Private Health Insurance and your cover includes the specified item number, your Private Insurer will reimburse the remainder of the MBS fee (25%) for the item number bearing component. If an item number is applicable, your Private Health Insurance may cover all or part of the cost of hospitalisation (although any excess on your policy will apply) and all or part of any applicable anaesthetic fees. Additionally, where an item number applies to a component of your surgery, your Private Health Insurance may cover the cost of any prosthesis, where the use of that prosthesis is required and medically indicated.
The costs of all cosmetic surgery procedures will be discussed with you and provided to you in writing. We do require that you pay the full cost of your surgery up-front. All payments must be made 6 weeks prior to surgery. We do not offer payment plans, however you may pay for your surgery in installments with consideration for the aforementioned condition. Please note that a time for your surgery may not be confirmed until such time as all fees have been paid. We are not able to “hold” surgery times if payment has not been received.
Fees charged for surgery will include the cost of routine post-operative appointments and after-care in most cases. Where unforeseen additional treatment is required, additional fees may be payable.
BOOKING FEE
There is a $1000 booking fee which secures an operation date. This amount will be deducted from your total surgical fee at the time of invoicing.
Cancellation policy for cosmetic procedures:
Where there are extenuating circumstances including illness or bereavement, consideration may be given to a full refund (minus booking fees and transaction costs), however you must provide satisfactory documentation of the aforementioned circumstances. In the absence of such circumstances, you will forfeit your booking fee and 10% of your total surgery fee may be retained as stated above.
Statement of financial consent:
By booking a surgical procedure, with payment of the relevant booking fee, you indicate your acceptance of the statements below:
1) I understand that Dr Campbell-Lloyd’s fees are separate from the anaesthesia and hospital charges, and the surgical fees are agreeable to me and are my responsibility completely. I have been provided with a written fee estimate for surgery, and I understand the content of this document.
2) I agree to be financially responsible for all costs and charges as may be incurred including those that are unexpected but arise as a consequence of surgery or complications of surgery.
Consultation fees are charged prior to service provision.
From June 1st 2023, all consultations (in-person and telehealth) will require prepayment at least 48 hours before the scheduled appointment time. If payment is not received, or if we cannot contact you, we will cancel your appointment (and notify you in writing) to allow another patient on our waiting list to be brought forward.
Where the consultation for reconstructive surgery is provided based on a referral by another medical practitioner, you will be entitled to a rebate of the MBS fee for this service. Consultations without a referral will not attract a Medicare rebate.
The fees charged by Dr Andrew Campbell-Lloyd are proportional to the nature and complexity of the procedure required.
We do not charge the Medicare Benefits Schedule (MBS) fee for our services. Where an MBS item number applies, you will be reimbursed a proportion of the MBS fee by Medicare. If you have Private Health Insurance, there may be additional reimbursement which will depend on your insurer, your level of cover, and the nature of the service you require. The difference between the reimbursement you receive and the cost of the required procedure is the out-of-pocket fee payable. If you are uninsured, then you will have to pay a higher out-of-pocket fee.
Dr Campbell-Lloyd does not operate under any "known gap" or "access gap" schemes offered by private health insurers.
If you require surgery, the out-of-pocket fee must be paid in full at least 6 weeks prior to your surgery.
Fees charged will include the cost of routine post-operative appointments and after-care in most cases. There may be specific exclusions to this policy: complex reconstructive procedures requiring extended admission to hospital or requiring complex wound care may attract additional fees for post-operative care. Where unforeseen additional treatment is required, an additional fee may be charged at our discretion. Any additional fees will be notified to you in writing as part of your informed financial consent.
BOOKING FEE
There is a $1000 booking fee which secures an operation date. This amount will be deducted from your total surgical fee at the time of invoicing.
Cancellation policy for reconstructive procedures:
Where there are extenuating circumstances including illness or bereavement, consideration may be given to a full refund (minus booking fees and transaction costs), however you must provide satisfactory documentation of the aforementioned circumstances. In the absence of such circumstances, you will forfeit your booking fee and 10% of your total surgery fee may be retained as stated above.
Statement of financial consent:
By booking a surgical procedure, with payment of the relevant booking fee, you indicate your acceptance of the statements below:
1) I understand that Dr Campbell-Lloyd’s fees are separate from the anaesthesia and hospital charges, and the surgical fees are agreeable to me and are my responsibility completely. I have been provided with a written fee estimate for surgery, and I understand the content of this document.
2) I agree to be financially responsible for all costs and charges as may be incurred including those that are unexpected but arise as a consequence of surgery or complications of surgery.